Overview
This Refund Policy explains when and how you can get your money back for a Jhumar Collection order. For return eligibility details, please also read our Returns & Refunds policy.
When you're eligible for a refund
- Product arrived damaged or defective and reported within 48 hours
- Wrong product delivered
- Order cancelled by us due to stock or delivery issues
- Return approved under our 7-day return policy
Refund method
- UPI / Cards / Netbanking: Refund to the original payment method
- Wallets: Refund to the same wallet
- Cash on Delivery: Refund via NEFT/UPI to a bank account you share
Refund timeline
- Refund initiated within 3 working days of return approval
- Bank credit within 5–7 working days after initiation
- You'll receive an SMS/email once the refund is processed
Partial refunds
In some cases (e.g. missing accessories, minor damage to packaging), we may offer a partial refund with your consent instead of a full return.
Non-refundable
- Shipping fees on “change of mind” returns
- Made-to-order chandeliers once production has started
- Installation charges paid to third-party electricians
Need help?
Email admin@jhumarcollection.com or call +91 70099 72766 — our support team is available Mon–Sat, 10:30 am to 8:30 pm.