Overview
At Jhumar Collection we understand that plans can change. This policy explains when and how you can cancel your order, and what happens with your payment after cancellation.
Cancellation by the customer
Before dispatch
- You can cancel any in-stock order free of charge before it is dispatched from our warehouse.
- Cancellation window is usually within 12 hours of placing the order, as most orders are dispatched within 24–48 working hours.
- To cancel, email admin@jhumarcollection.com or call +91 70099 72766 with your order number.
- Once cancelled, a full refund is initiated within 3 working days.
After dispatch
- Once the order is handed over to the courier, it can no longer be cancelled online.
- You may refuse delivery when the courier arrives — the parcel will be returned to us and refunded after inspection.
- A reverse-shipping fee (typically ₹149–₹499 depending on size) may be deducted from your refund.
Made-to-order & customised products
- Made-to-order chandeliers and customised fixtures can be cancelled only within 24 hours of order confirmation.
- Once production has started, cancellation is not possible as materials are cut and reserved for your order.
- If production has already begun, a partial refund of up to 50% may be considered on a case-by-case basis.
Cancellation by Jhumar Collection
In rare cases, we may cancel an order from our end. If we do, you will receive a full refund and a clear reason. This can happen when:
- The product is out of stock and cannot be restocked in reasonable time
- The delivery pincode is not serviceable by our logistics partners
- There is a pricing error or a listing mistake on the website
- Payment verification fails or the order is flagged as high-risk / fraudulent
- COD verification calls remain unanswered after 2 attempts
How to cancel
- Email: admin@jhumarcollection.com with subject "Cancel Order #[your order number]"
- Phone: +91 70099 72766 (Mon–Sat, 10:30 am – 8:30 pm)
- WhatsApp: Send your order number to +91 70099 72766
Refunds after cancellation
- UPI / Cards / Netbanking: Refunded to the original payment method within 5–7 working days
- Wallets: Refunded to the same wallet within 3–5 working days
- Cash on Delivery: Refunded via NEFT/UPI to a bank account you share — 3–5 working days
- You will receive an SMS and email confirmation once the refund is initiated.
Partial cancellation
Ordered multiple items and want to cancel just one? No problem — reach out with your order number and the specific item you want to remove. We'll cancel that item and refund its value proportionally, provided the order has not yet been dispatched.
Need help?
Our support team is here Mon–Sat, 10:30 am – 8:30 pm. Reach us at admin@jhumarcollection.com or +91 70099 72766 and we'll help you cancel or modify your order quickly.